Service Policy

We do not use long-term contracts.

Learning Pod, Microschool, Academic Coaching, Homeschool Consulting, and Eaton Online families also sign a Terms of Service Agreement for their service. For elective classes and events, you agree to this Service Policy when you check the box at checkout.

Either Eaton or the customer may end services at any time. When that happens, the notice rules in "How to Cancel or Change a Service" and our Refund Policy and Pro-Rata Policy below apply.

Fees are due as listed in your agreement or invoice.

Late or failed payments may pause services until resolved.

Any discounts or promos must be on the invoice to apply.

If you have trouble with a payment, please email [email protected] early. We are glad to talk with you.

Only an email to [email protected] counts as notice. Telling a teacher or coach, a phone call, a text message, or a form or button on our website does not count.

Why we need notice: we reserve space, staff, and program resources for your child one month at a time.

The notice rule above applies. Your signed Learning Pod Terms of Service Agreement says: "Because Eaton Academic reserves space, staffing, and program resources on a monthly basis, cancellation or withdrawal requests must be submitted in writing to [email protected] no later than the last calendar day of the final month in which enrollment is desired. Failure to provide timely written cancellation or withdrawal notice by the last calendar day of the final month of enrollment will result in the family remaining responsible for the full invoice amount for the following month, regardless of whether the student attends or uses the scheduled services."

Learning Pod registration fees are non-refundable.

The notice rule above applies. Your signed Microschool Terms of Service Agreement has the same rule, in the same words as the Learning Pod agreement.

Microschool registration fees are non-refundable.

Elective classes run for a set term (for example, a 6-week fall class). Most terms are billed one month at a time.

For a term billed by the month, the notice rule above applies inside the term. To stop before the next month of the term, email [email protected] by the last day of the current month.

Example: a class runs from mid-September to mid-October. To skip October, your email must reach us by September 30. If it arrives on October 6, you pay the October invoice, and your child can still attend the October classes.

Some programs charge tuition once for the whole program instead of monthly. The class page and your checkout tell you which. For those programs, the monthly notice rule does not apply, and the program tuition is not refundable once we send the invoice.

Elective class registration fees are non-refundable.

Academic Coaching, Spanish 1:1, and other one-on-one tutoring are billed by the month, based on your scheduled weekly hours.

To stop: the notice rule above applies.

To reduce your hours: email [email protected] by the last day of the month. The new hours start the next month, after we confirm the change by email. Hours cannot go down in the middle of a month, and fewer hours can mean a change of teacher. Example: to go from 4 to 2 hours a week in November, your email must reach us by October 31.

To add hours: ask at any time. We add them when a teacher is available.

Your signed Academic Coach Hours Agreement also covers make-up hours and holidays.

The notice rule above applies. Your signed Homeschool Consultation Agreement has the same rule.

The consulting registration fee is non-refundable.

The notice rule above applies. Your signed Eaton Online Terms of Service Agreement has the same rule.

The Eaton Online enrollment fee is non-refundable, and tuition already paid for a month in progress is non-refundable.

Registration fees for events, field trips, and workshops are non-refundable, including when you cancel or cannot attend.

If Eaton cancels an event and we can't offer a reasonable reschedule, we'll issue a credit or refund for that canceled event.

If Eaton cancels an event/class and we can't offer a reasonable reschedule, we'll issue a credit or refund for that canceled session.

If Eaton cancels a session and can't reschedule it, we will credit or refund that canceled session. (Customer-missed sessions are not credited.)

Missed sessions (illness, travel, appointments, etc.) do not receive credits or make-ups unless we state otherwise in writing.

Please notify us if your child will be absent.

Safety first. Eaton may close, delay, or move online for severe weather or building issues. We'll notify you by email/text.

If we cancel and cannot reasonably reschedule, we'll credit or refund that canceled session.

We aim for a safe, positive environment.

Eaton may remove a student from an activity or end services if behavior or safety is a concern, or if the program is not a good fit. Refunds follow the Refund/Pro-Rata rules above.

Please share allergies/medical conditions in advance.

Staff do not administer medication except emergency treatments (e.g., EpiPen) with signed authorization.

Keep students home if they are sick or contagious.

Arrive and pick up on time. A late pick-up fee may apply.

Students are supervised during scheduled program hours only.

Some trips are parent-supervised; others are Eaton-supervised—we will state which in the event details.

Transportation is the family's responsibility unless otherwise stated.

We may ask students to bring a device or supplies. Families are responsible for personal items brought to programs.

We may capture photos/video for internal use and marketing.

Don't want your child included? Email us to opt out; we'll honor it.

We primarily use email and text message (SMS/MMS) for updates, reminders, invoice notifications, and schedule changes.

By providing your phone number during enrollment or checkout, you consent to receive text messages from Eaton Education. Message types include: invoice reminders, class and event reminders, enrollment updates, and general announcements. Message frequency varies. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance. Opting out of texts does not affect email communications.

Please keep your contact info up to date and check messages regularly.

For full details, see our Privacy Policy.

Eaton is not a public school. We provide educational services and support.

Families remain responsible for meeting state homeschooling requirements unless you've engaged Eaton to handle paperwork as part of your service.

We work hard for great outcomes, but we do not guarantee grades, test scores, admissions, scholarships, or similar results.

We collect only the information needed to provide services and communicate with you. We do not sell personal information.

We may update these policies occasionally. The most current version will always be posted here.